Terms & Conditions for Bookings of Third Parties Services on etour.li

1. Definitions 1.1. "We, Us, Our" and related expressions refer to eTour Establishment (hereinafter referred to as “eTour”), a company incorporated under the laws of the Principality of Liechtenstein with its registration number FL-0002.071.852-7 and with its registered address at “Im Mϋhleholz 14, 9490 Vaduz, Principality of Liechtenstein”. eTour is the holder of a website called etour.li. 1.2. “You, your” and related expressions refer to one member or all other members of the party named in the booking (in general: “travelers”). 1.3. "Our Site" means the web site with the address etour.li. 1.4. “Suppliers” are business entities providing services such as, accommodation, scuba diving, and water sports. 2. Our Agreement with you 2.1. These “Terms & Conditions for Bookings of Third Parties Services apply to bookings of services proposed to you by eTour's reservation. 2.2. In such cases we act only as an intermediary agent acting as mediator between you and the supplier. Even if you make a booking through us, the general and contractual terms and conditions of the supplier shall apply. 2.3. By making a booking through our eTour's reservation you agree to purchase the service from the supplier. We are authorized by each supplier to accept your offer on its behalf; this acceptance occurs when we send you a written confirmation of the booking and payment as per below payment policy is received. 2.4. Once we accept your booking on behalf of our suppliers, a legally binding contract is formed between you and the supplier of the service chosen by you. 2.5. The supplier's general contractual terms and conditions (URL link) are available by us to you, they will apply in addition to those set out here. The supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if applicable) and any other restrictions. 2.6. Where there is a conflict between any information on our site and these terms and conditions, these terms and conditions will apply in priority. Where there is a conflict between these terms and conditions and the supplier terms and conditions, the supplier's one will apply in priority. 3. Liability of eTour 3.1. We render third-party services to which we make explicit reference in booking confirmation. 3.2. We only commit ourselves to a careful choice and control of our suppliers. Incidentally the relevant supplier shall be liable in its own responsibility. 3.3. We act as a mediator between you and the supplier and we cannot be held responsible for any non-performance of the contract. 3.4. The responsibility lies with the supplier as direct organizer of the services purchased by you. 3.5. We assume no liability for the performance of arranged services, and we provide no guaranty with regard to their quality or fitness as represented. We do not as well supply any guaranty for the availability of services. 3.6. The suppliers providing their services through us are independent contractors and not our agents or our employees. We are not liable for their acts, errors, omissions, representations, warranties, breaches or negligence or for any personal injuries, death, property damage or other damages or expenses resulting therefrom. We have no liability and we will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. 4. Your Obligations 4.1. You agree to be bound by the following obligations, including without limitation: 4.1.1. You must be one of the travelers and you must be 18 years of age or over and have legal capacity. 4.1.2. If you make a booking also for other participants, you are responsible to meet their contractual obligations (in particular the payment of the booking price) as well as your obligations. 4.1.3. You accept financial responsibility for all transactions made under your name, including without limitation minors (under 18 years old) living with you. You agree to supervise all usage by minors of our site under your name. 4.1.4. You warrant that all information you provide about yourself or members of your household shall be true and accurate. 5. Services 5.1. All our offers proposed to you through our reservation specify all services included in the offer and the name of the supplier. 5.2. Our agreement incorporates - relevant to the services you wish to purchase - any written materials we provide to you, our confirmation email and the copy of these booking terms & conditions, which we make available to you following your reservation request. 5.3. All the general information on our site, excluding the above-mentioned ones, are provided for purposes of guidance only and may change at any time. 5.4. Ancillary agreements that change the scope of the contractual services shall require an express confirmation. 6. Bookings Procedures 6.1. Once the contract is concluded between you and the supplier, you will receive an e-mail confirming and showing the details of your booking. We recommend you to have it with you during the whole time. The confirmation will also confirm the price of your booking and what is included. If any of the information contained on the confirmation is incorrect or subsequently becomes incorrect please let us know immediately preferably by email or by telephone. 6.2. Where availability and price cannot be confirmed at the time of your enquiry, bookings are taken subject to confirmation of availability and/or price. If the supplier cannot confirm availability and/or price within maximum 72 hours of your request, we will notify you accordingly and no contract will be concluded.6.3. We reserve the right to cancel or modify bookings where it appears that you have engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the bookings contain or resulted from a mistake or error. 7. Pricing 7.1. The service price to be paid by you is mentioned with all our offers. 7.2. The applicable prices are the prices available at the time of booking. However, they can vary before commencement of travel. The prices valid at the time of booking shall be binding in each case. 7.3. All rates are quoted in Euros and, unless differently specified, are inclusive of all service charges & taxes. 8. Payment Policy 8.1. In order to confirm a booking, you must pay to us your service price according to the payment policy of the supplier providing to you the service. 8.2. Prices and availability are not guaranteed until payment is received. 8.3. Payment can be made by all major credit cards. 9. Cancellation or Modification of Bookings 9.1. Your right to cancel your service or modify your booking is determined by the applicable terms and conditions of the supplier. In such cases it is your responsibility to inform us in writing of such request specifying your booking reference. The time of receipt by us of the declaration of cancellation shall be decisive for the time of withdrawal and cancellation fees to be applied by the supplier. 9.2. We hold the right to demand that you reimburse us for the payment of all cancellation and amendment fees applied by the supplier. Be advised that the supplier may demand compensation amounting up to 100% of the price regardless of the timing of the cancellation. 9.3. We will credit you the difference (if any) between what you have already paid and the sum due to the supplier. 9.4. Consequently, we strongly recommend taking out, if not included in the service booked by you, a travel cancellation insurance. 10. Changes in Prices and/or Services 10.1. Insofar as we operate as an intermediary, we draw to your attention that, due to internationally valid rights reserved by suppliers, some changes in prices and/or services may be done by the supplier. 10.2. Your right to accept such changes and the supplier's right to make them are determined by the applicable terms and conditions of the supplier. 10.3. In the event of such occurrences, you may not cancel the agreement with us free of charge. Likewise, no claim arises against us for the reimbursement of additional costs incurred; rather, any claims you may have shall be against the supplier involved. 11. Booking Documents 11.1. Booking confirmation will be sent to you by email with the relevant information required. 12. Passport, Visa, Customs, Currency and Health Regulations 12.1. You shall be responsible for compliance with all regulations concerning immigration issues (passport control and visas), customs issues as well as currency and health regulations. All losses due to non-compliance with these regulations shall be at your expense even if these regulations are changed after the booking. 13. Insurance 13.1. Travel cancellation expenses insurance, luggage insurance, travelers' accident insurance and travel health insurance are strongly recommended. 14. Privacy Policy 14.1. You have read our Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable. You agree to the use of personal information by us and our affiliates or third-party suppliers in accordance with the terms of and for the purposes set forth in our Privacy Policy as stated below: “Use of your personal information will in all cases be with your consent and subject to any rights you may have as a data subject under the Liechtenstein Data Protection Act (DSG), LGBl. 2002 Nr. 55, https://www.kvkverbis.com/kvk-arsiv/dunyada-kvk/032-2002-Liechtenstein-Data-Protection-Act-kvkverbis.com.pdf as amended from time to time.“ 15. Ineffectiveness of individual provisions 15.1. The ineffectiveness of individual provisions of the booking agreement shall not result in the ineffectiveness of the whole bookings Terms and Conditions. Promises made by the booking office beyond our published offers shall be ineffective. 16. Choice of Law and Venue 16.1. The laws of the Principality of Liechtenstein shall apply to these general and contractual terms and conditions and the agreement concluded between you and us. 16.2. Any action shall either be brought in a court of competent jurisdiction in 9490 Vaduz, Principality of Liechtenstein, where we have our registered office or in the place of your residence or domicile.

CAMEL DIVE CLUB & HOTEL TERMS AND CONDITIONS

Please take a good look at these booking and payment conditions because with your booking you are accepting these booking conditions. They apply to all diving packages and courses. 1. DIVING BOOKING POLICY 1.1. Required Information: 1.1.1. To confirm your booking with Camel Dive Club you must supply the required information for each guest as follows: full name according to passport, nationality, passport number, dive certificates level, number of dives and date of last dive. 1.1.2. It is your responsibility to ensure that you fulfill the necessary prerequisites to participate in the Scuba Diving activities you have booked, in accordance with your certification level and your logged dives. All divers included in your booking must hold an internationally recognized Scuba Diving Certification or be embarking on a course to achieve a certification; Certifications must be shown (physically or digitally) upon check in at the dive centre. 1.1.3. Once booking is complete you will receive notification from Camel Dive Club acknowledging the services you have booked. 1.2. Your Health: 1.2.1. It is the diver's responsibility to be in good health for Scuba Diving. 1.2.2. All divers and students will be asked to fill in a Medical Questionnaire - will be emailed to you to check it before your travel - form upon check in at the dive center, if a YES is answered to any of the questions please check reverse of medical questionnaire, if a YES is still stated on the reverse of the disclaimer then a certificate from a doctor will be required prior to any in water activity (this must be valid within the last 12 months), in the absence of a medical certificate you will be required to visit a local doctor at your own cost to declare your health conditions are suitable for scuba diving activities. 1.3. Additional Charges: 1.3.1. Each destination can have different local fees such as National Park, which are paid locally in Euros, Swiss Franc, GBP, Dollars or Egyptian pounds. Services arranged in Camel Dive Club including but not limited to; equipment rental, special tank requests, shop purchases, course materials & certification fees, will be inclusive of any service charges and local taxes. 1.4. Advance Booking: 1.4.1. Individual Booking: 1.4.1.1. To secure your booking you are required to pay a deposit to your tour operator. The balance of your reservation value and any other extra services will need to be paid in full upon checkout to Camel Dive Club & Hotel. 1.4.1.2. The % of the deposit and whether it is refundable or non refundable will always depend on the period of your booking for and will always be mentioned with your booking confirmation. 1.4.1.3. In case you do not use (fully or partly) the services booked, or choose services of a lower value, no refund will be given. In case you upgrade your diving services, a supplement will be payable upon check-out. 1.4.1.4. All diving services additionally booked on the spot will be charged at te counter price, according to the current rack rate available at the diving centre counter. 1.4.1.5. Prices include 14% VAT. 1.4.1.6. All booking quotations given by our reservations team are valid for a 7-day period only. Once this grace period is over, if you have not confirmed your booking according to our booking policy, your quotations are subject to change. 1.4.1.7. Camel Dive Club reserves the right to apply an appropriate surcharge to its prices should economic changes (such as exchange rates, fuel prices, etc) make a material difference to its pricing structure. - A minimum of 7 days' notice will be given before such a surcharge becomes effective. 1.4.2. Group Booking: 1.4.2.1. We will require a non-refundable deposit equal to 40% of the total booking value to be paid to your tour operator maximum 7 days from receiving the booking confirmation. 1.4.2.2. The rest of the payment (60%) will be due 6 weeks before guests arrival, and to be paid to Camel Dive Club & Hotel. In the case we do not receive the deposit, the booking will be automatically cancelled. 1.4.3. Last minute Group booking within seven weeks of arrival: 1.4.3.1. We will require a non-refundable deposit equal to 40% of the total booking value to be paid to your tour operator maximum 3 days from receiving the booking confirmation.. 1.4.3.2. The rest of the payment (60 %) will be due 2 weeks before guests arrival, and to be paid to Camel Dive Club & Hotel. In the case we do not receive the deposit, the booking will be automatically cancelled. 1.5. Cancellation Policy: 1.5.1. Amendments or Cancellations: 1.5.1.1. Individual and Group Bookings 1.5.1.1.1. If you need to change any of your pre-booked activities once payment is completed we will do our best to assist you with your new request. 1.5.1.1.2. All amendments or cancellations of confirmed bookings should be emailed directly at the earliest opportunity to reservation@cameldive.com. You will receive a response within 24 hours, if this is not received, please resend your email. 1.5.2. Advance Booking: 1.5.2.1. Individual Bookings 1.5.2.1.1. In case of cancellation, at any point between booking confirmation and your arrival, 100% of the non-refundable booking deposit fee will be applied. 1.5.2.2. Group Bookings 1.5.2.2.1. In case of cancellation between confirmation date and 43 days prior to arrival date, a cancellation fee equivalent to 30% of the total booking value will be applied. 1.5.2.2.2. In case of cancellation between 42 and 15 days prior to arrival, a cancellation fee equivalent to 50% of the total booking value will be applied. 1.5.2.2.3. In case of cancellation between 14 and 8 days prior to arrival, a cancellation fee equivalent to 75% of the total booking value will be applied. 1.5.2.2.4. In case of cancellation 7 days or less prior to arrival, a cancellation fee equivalent to 100% of the total booking value will be applied. 1.5.2.2.5. In case of no-show, a no-show fee equivalent to 100% of the total booking value will be applied. 1.5.3. Above mentioned cancellation and no show fees apply in case of a full or partial cancellation or no show of the booking. 1.5.4. Refunds After Arrival: 1.5.4.1. In case a pre-booked service is not used (fully or partly) by the guest, no refund will be given. 1.5.4.2. Any guest signs up to dive but does not attend on the day or does not call to cancel by 6.00 pm the evening before the arranged day, may be charged 50% of the value signed for as cancellation fee. 1.5.4.3. Notification of any changes to arrival dates you will need to inform the dive centre 24 hours prior to check in. 1.5.4.4. No refund will be given for courses digital products once issued and redeemed. 1.5.4.5. Any service booked with Camel Dive Club which is canceled by you while in Camel Dive Club or due to bad weather cannot be refunded or exchanged for any other product or service. 1.5.4.6. In adverse weather conditions the guides and captain of the boat will have the final decision about which dive sites to visit to ensure that the guests, staff and boats safety is not compromised in any way. 1.5.5. Cancellation Due To Travel Restrictions: 1.5.5.1. If your foreign office issues a travel warning and advises against travel to a specific destination, we will hold on account any monies paid to us as credit to use against a future booking and issue a credit note valid for one year. 1.5.5.2. There will be no charge to make this change and if the re-booked trip is at the same service level and costs the same at the time you chose to re-book your reservation. If the same service costs more, then the difference (and increase in price) will be requested to be paid. 1.5.5.3. Guests are responsible for checking with the visiting countries embassy in their home country prior to arrival regarding visa applications.  1.6. Diving General Terms 1.6.1. Camel Dive Club requires for your safety, comfort and enjoyment that if you have not dived for an extended period of time you embark on either a check dive or a refresher program. 1.6.2. The refresher program should be booked in advance and takes place on your first day from the shore. 1.6.3. Camel Dive Club reserve the right to restrict diving activities if the instructor has any concerns regarding diver safety. 1.6.4. A reactivate or refresher program can be completed prior to arrival and Camel Dive Club will ask for proof of this signed by your instructor who performed the program. 1.6.5. We are aware you may be an experienced diver and after a period of inactivity a full refresher program may not be needed, in this case a check dive may be required and incorporated into your first dive of your dive package for a supplementary fee. 1.7. Insurance 1.7.1. Camel Dive Club will not be responsible for any financial loss incurred by issues beyond our control such as, but not limited to; weather, 'Act of God'**, Unforeseen circumstances* or changes made by the local authorities. 1.7.2. It is your responsibility and a condition of your booking with Camel Dive Club that you ensure you have purchased comprehensive dive and travel insurance cover specific to your booking. 1.7.3. Camel Dive Club will not pay any fees whatsoever relating to your trip being canceled or curtailed due to you failing to meet Covid 19 travel/arrival conditions or having to extend your stay or quarantine in any country due to you failing to meet Covid 19 departure/travel conditions. 1.8. General behavior 1.8.1. Camel Dive Club's staff will not tolerate any adverse, aggressive, disrespectful or antisocial behavior towards staff members, boat crews or other guests, an individual that is not respectful of other people and Camel Dive Club's rules or cause a disturbance will be asked to leave or be removed from the dive center - in this case we will not consider any refund to the booked services. 1.8.2. Divers under the influence of alcohol will be refused diving, alcohol impairs judgment and increases the risk of decompression sickness, Camel Dive Club reserve the right to refuse entry to the water if the guide believes you are unfit to dive. 1.8.3. Camel Dive Club take environmental matters very seriously; they have a “no touch” policy and reserve the right to stop your diving at any time if the National Park rules are not obeyed or the environment is not respected. 1.9. Diving for Certified Divers 1.9.1. Camel Dive Club's dive guides will provide a detailed and comprehensive dive briefing before you enter the water. 1.9.2. When the guide is in the water, they will remain with the group to navigate the site and to look out for any interesting marine life to show you. 1.9.3. The dive guide will not provide any dive training during the dive and you and your buddy dive together at your own risk. As qualified divers you are responsible for your own and your buddy's safety during the dive. 1.10. Children 1.10.1. Children under the age of 8 may be accepted on-board the boat at the discretion of the Dive Center Manager whilst considering the comfort of other Camel Dive Club's guests on-board, and under the full responibility of the parents of child companion. Camel Dive Club cannot provide a legal chaperon service. 1.11. Complaints 1.11.1. If you have any complaints we suggest you give them to the dive center manager as soon as possible in order to allow him/her to find a solution. If the complaint remains unsettled during your stay please write to operations@cameldive.com with the issue. 2. CAMEL HOTEL BOOKING POLICY 2.1. Hotel Rules 2.1.1. To ensure that this Hotel has publicness (is accepted by public) and provides a safe and comfortable stay to guests, certain rules need to be followed. 2.1.2. Further, if you happen to damage any equipment or fixtures inside the hotel premises, the Hotel reserves a right to charge you the full cost of the same. 2.1.3. Not abiding by these rules may lead to cancellation of stay and/or refusal to use the hotel facilities. The rules are as follows: 2.1.3.1. Do not use the guest rooms for purposes other than intended without authorization; 2.1.3.2. Do not light fire in the passage or guest rooms for heating or cooking; 2.1.3.3. To prevent fire, refrain from smoking on bed, in non-smoking rooms, and in any other places prone to catch fire; 2.1.3.4. The equipment and articles in guest rooms are strictly meant for the guests staying in the Hotel. Hence, inside the guest rooms, use of such equipment and articles by outsiders is prohibited; 2.1.3.5. Be careful not to move the articles in the Hotel or guest rooms from their fixed places without permission; 2.1.3.6. Do not change the position of the gadgets and fixtures in the Hotel or guest rooms without permission; 2.1.3.7. Do not bring the following inside the hotel premises: 2.1.3.7.1. Animals, birds, etc.; 2.1.3.7.2. Things giving off foul smell; 2.1.3.7.3. Articles exceeding the normal amount that can be carried into a hotel; 2.1.3.7.4. Guns, swords, etc.; 2.1.3.7.5. Explosives, or articles containing volatile oils that may ignite or catch fire; 2.1.3.7.6. Any other articles that may pose a threat to the safety of other guests staying in the Hotel. 2.1.3.8. Do not scream, sing loudly, or create loud noises by any other actions inside the Hotel or guest rooms, as it may disturb or annoy other guests staying in the Hotel; 2.1.3.9. Refrain from engaging into gambling or acts that violate public order and morals inside the Hotel or guest rooms; 2.1.3.10. Do not distribute advertisement goods or sell articles to the other guests or collect donation or signatures from them inside the Hotel premises, without proper permission; 2.1.3.11. Note that we may refuse stay to patients suffering from an illness that may cause discomfort of any kind to the other guests inside the Hotel; 2.1.3.12. Do not leave your personal belongings in the passages or the lobby; 2.1.3.13. Any acts of photography that may bother the other guests in the Hotel are strictly prohibited inside the Hotel or guest rooms; 2.2. Scope of Application 2.2.1. Contracts for accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided herein shall be governed by laws and regulations and/or generally accepted practices. 2.2.2. If the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices the special contract shall take precedence over the provisions of these Terms and Conditions, notwithstanding the preceding Paragraph. 2.3. Application for Accommodation Contract 2.3.1. A Guest who intends to enter into an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars: 2.3.1.1. Name, address, age, gender, nationality, and occupation of the Guest; 2.3.1.2. Date of accommodation and estimated time of arrival, and duration of stay; 2.3.1.3. Other particulars deemed necessary by the Hotel. 2.3.2. If Guests request to extend their stay, during their stay at the Hotel, beyond the date in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made. 2.3.3. All booking quotations given by our reservations team are valid for a 7-day period only. Once this grace period is over, if you have not confirmed your booking according to our booking policy, your quotations are subject to change. 2.4. Conclusion of Accommodation Contracts, etc. 2.4.1. An Accommodation Contract shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application. 2.5. Refusal of Accommodation Contracts 2.5.1. The Hotel may refuse to conclude an Accommodation Contract under any of the following circumstances if: 2.5.1.1. The application for accommodation does not conform with the provisions of these Terms and Conditions; 2.5.1.2. All the guest rooms in the Hotel are booked; 2.5.1.3. The person seeking Hotel accommodation is likely to violate laws and ordinances or act against the public order or good morals regarding his/her accommodation; 2.5.1.4. The person seeking Hotel accommodation belongs to or is related to an organized crime group or is a recognized criminal or related party of an organized crime group; 2.5.1.5. The person seeking Hotel accommodation performs any act that causes significant disturbance to other guests; 2.5.1.6. The person seeking Hotel accommodation engages into coercive acts such as violence with the Hotel staff, threatening or blackmailing the Hotel staff, or makes an unreasonable demand, or is known to have a past record of similar act(s); 2.5.1.7. The person seeking Hotel accommodation can be clearly identified as carrying an infectious disease; 2.5.1.8. The Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes; 2.5.1.9. The person seeking Hotel accommodation is intoxicated and is likely to cause annoyance to other guests; 2.5.1.10. The person seeking Hotel accommodation applies for a room with a hidden intent of raising profit for himself or a third party by engaging into acts such as selling articles anywhere inside the hotel premises or in the Hotel guest room booked by him; 2.5.1.11. The person seeking Hotel accommodation fails to abide by the provisions made under these Terms & Conditions or the provisions regarding payment and/or room cancellation clarified at the time of booking. 2.6. Right to Cancel Accommodation Contract by the Hotel 2.6.1. The Hotel may cancel the Accommodation Contract if: 2.6.1.1. The Guest has not shared the particulars requested by the Hotel before the specified date; 2.6.1.2. The Hotel has requested the Full Prepayment of the Accommodation, but has not received it by the specified date; 2.6.1.3. Any of the Paragraphs mentioned in the refusal of Accommodation contracts are applicable; 2.6.1.4. The Guest does not observe prohibited actions such as smoking in bed, tampers with fire-fighting facilities and otherwise breaches Hotel Regulations. 2.7. Registrtation 2.7.1. The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation: 2.7.1.1. Name, age, gender, nationality, and occupation of the Guest; 2.7.1.2. Passport No., port and date of entry in Egypt (if the Guest is a foreigner); 2.7.1.3. Date and estimated time of departure; 2.7.1.4. Other particulars deemed necessary by the Hotel. 2.7.1.5. Accommodation may be in a pool view or back view room, according to availability. 2.8. Occupancy Hours of Guest Rooms 2.8.1. The Guests staying at the Hotel shall be entitled to use the guest rooms from 2:00 p.m. on the day of arrival to 12:00 PM on the next morning. However, if the Guest is accommodated continuously for some period, the Guest may occupy the guest room all day, except for the days of arrival and departure. 2.8.2. Notwithstanding the provisions prescribed in the preceding Paragraph, the Hotel may permit the Guest to occupy the guest room beyond the time prescribed in the same Paragraph. However, in this case, extra charges shall be applicable. 2.9. Observance of Hotel Regulations 2.9.1. The Guest shall observe the Hotel regulations established by the Hotel. 2.10. Payment of Accommodation Fees 2.10.1. Any additional charges other than the fully prepayment made for the pre-booked services, such as and not limited to food and beverage, laundry, etc. shall be paid at the front desk at the time of the Guest's departure or when requested by the Hotel. 2.10.2. Accommodation charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided to him/her by the Hotel. 2.10.3. All hotel services additionally booked on the spot will be charged at the counter price, according to the current rack rate available at the hotel reception counter. 2.10.4. In case you do not use (fully or partly) the services booked, or choose services of a lower value, no refund will be given. In case you upgrade your Hotel services, a supplement will be payable upon check-out. 2.10.5. Prices include 14% VAT and 12% service charge, and any taxes or charges might be applied by the government. 2.11. When Unable to Provide Contracted Rooms 2.11.1. When Unable to Provide Contracted Rooms to the Guest, the Hotel shall arrange accommodation of the same standard as fast as possible elsewhere, with the consent of the Guest. 2.11.2. If an alternative arrangement cannot be done despite the provisions of preceding Paragraph, the Hotel shall refund the Full prepayment paid. 2.12. Handling of Deposited Articles 2.12.1. The Hotel provide in each room a safe for the Guest to deposit his/her cash and valuables. 2.12.2. The Hotel is not liable to any cash or valuables left outside the safe in the room. 2.12.3. Artwork and/or antiques shall not be accepted as deposits at the Hotel. 2.13. Custody of Baggage and/or Belongings of Guest 2.13.1. When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to store it only in the case when the Guest's request to keep his baggage has been accepted from the Hotel in advance. The baggage shall be handed over to the Guest at the front desk at the time of check-in. 2.13.2. When the baggage or belongings of the Guest are found after check-out and ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no such instructions are given to the Hotel by the owner or when ownership is not confirmed, the valuables or articles containing personal information shall be handed over to the nearest police station within 7 days of finding them. Any other articles, if not claimed within 3 months after they are found, shall be disposed of appropriately. However, any food or beverages that may affect the cleanliness of the Hotel, and other things such as cigarettes and magazines shall be disposed of on the same day on which they are found. 2.14. Liability Regarding Parking 2.14.1. The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot of the Hotel, as the Hotel only provides the space for parking and cannot be held responsible for management of the vehicle, whether the key of the vehicle has been deposited to the Hotel or not. 2.15. Liability of the Guest 2.15.1. The Guest shall compensate the Hotel for any damage caused due to intent or negligence on part of the Guest. 3. GENERAL BOOKING AND CANCELLATION POLICY 3.1. General Booking 3.1.1. Individual Booking 3.1.1.1. To secure your booking you are required to pay a deposit to your tour operator. The balance of your reservation value and any other extra services will need to be paid in fullupon checkout to Camel Dive Club & Hotel. 3.1.1.2. The % of the deposit and whether it is refundable or non refundable will always depend on the period of your booking for and will always be mentioned with your booking confirmation. 3.1.1.3. In case you do not use (fully or partly) the services booked, or choose services of a lower value, no refund will be given. In case you upgrade your diving services, a supplement will be payable upon check-out. 3.1.1.4. All diving services additionally booked on the spot will be charged at te counter price, according to the current rack rate available at the diving centre counter. 3.1.1.5. Prices include 14% VAT. 3.1.1.6. All booking quotations given by our reservations team are valid for a 7-day period only. Once this grace period is over, if you have not confirmed your booking according to our booking policy, your quotations are subject to change. 3.1.1.7. Camel Dive Club reserves the right to apply an appropriate surcharge to its prices should economic changes (such as exchange rates, fuel prices, etc) make a material difference to its pricing structure. - A minimum of 7 days' notice will be given before such a surcharge becomes effective. 3.1.2. Group Booking 3.1.2.1. We will require a non-refundable deposit equal to 40% of the total booking value to be paid to your tour operator maximum 7 days from receiving the booking confirmation. 3.1.2.2. The rest of the payment (60%) will be due 6 weeks before guests arrival, and to be paid to Camel Dive Club & Hotel. In the case we do not receive the deposit, the booking will be automatically cancelled. 3.1.3. Last minute Group booking within seven weeks of arrival 3.1.3.1. We will require a non-refundable deposit equal to (40%) of the total booking value to be paid to your tour operator maximum 3 days from receiving the booking confirmation. 3.1.3.2. The rest of the payment (60 %) will be due 2 weeks before guests arrival, and to be paid to Camel Dive Club & Hotel. In the case we do not receive the deposit, the booking will be automatically cancelled. 3.2. Cancellation Policy 3.2.1. Amendments or Cancellations: 3.2.1.1. Individual and Group Bookings: 3.2.1.1.1. If you need to change any of your pre-booked activities once payment is completed we will do our best to assist you with your new request. 3.2.1.1.2. All amendments or cancellations of confirmed bookings should be emailed directly at the earliest opportunity to reservation@cameldive.com. You will receive a response within 24 hours, if this is not received, please resend your email. 3.2.2. Advance Booking: 3.2.2.1. Individual Bookings: 3.2.2.1.1. In case of cancellation, at any point between booking confirmation and your arrival, 100% of the non-refundable booking deposit fee will be applied. 3.2.2.2. Group Bookings: 3.2.2.2.1. In case of cancellation between confirmation date and 43 days prior to arrival date, a cancellation fee equivalent to 30% of the total booking value will be applied. 3.2.2.2.2. In case of cancellation between 42 and 15 days prior to arrival, a cancellation fee equivalent to 50% of the total booking value will be applied. 3.2.2.2.3. In case of cancellation between 14 and 8 days prior to arrival, a cancellation fee equivalent to 75% of the total booking value will be applied. 3.2.2.2.4. In case of cancellation 7 days or less prior to arrival, a cancellation fee equivalent to 100% of the total booking value will be applied. 3.2.2.2.5. In case of no-show, a no-show fee equivalent to 100% of the total booking value will be applied. 3.2.3. Above mentioned cancellation and no show fees apply in case of a full or partial cancellation or no show of the booking. 3.2.4. Refunds After Arrival: 3.2.4.1. In case a pre-booked service is not used (fully or partly) by the guest, no refund will be given. 3.2.5. Cancellation Due To Travel Restrictions: 3.2.5.1. If your foreign office issues a travel warning and advises against travel to a specific destination, we will hold on account any monies paid to us as credit to use against a future booking and issue a credit note valid for one year. 3.2.5.2. There will be no charge to make this change and if the re-booked trip is at the same service level and costs the same at the time you chose to re-book your reseration. If the same service costs more, then the difference (and increase in price) will be requested to be paid. 3.2.5.3. Guests are responsible for checking with the visiting countries embassy in their home country prior to arrival regarding visa applications. 4. YOUR CONSENT 4.1. Your Consent to accept our Terms and Conditions is required to proceed with your booking: As you are contracting with us outside of the country where you reside and the services will be delivered in Egypt, where Camel Dive Club & Hotel comply with local laws, regulations and practices over the services we provide you with. These local laws, regulations and practices may be different from those where you live, in this case we require your consent to this agreement. 4.2. When you consent to accept this agreement, we will provide you with our services which are subject to these Terms and Conditions. By proceeding with your booking, you imply consent to these terms and conditions. 4.3. You have the right to refuse consent to accept our Terms and Conditions. If you refuse to consent to accept our Terms and Conditions, you should not proceed with your booking. Should you proceed with your booking but later withdraw your consent to accept our Terms and Conditions the agreement between Camel Dive Club and Hotel and yourself and any other parties mentioned in your booking will become null and void and cancellation charges may be applied as per these Terms and Conditions. 4.4. If these Terms and Conditions are not accepted Camel Dive Club & Hotel cannot offer the standard of service with which they operate. 5. JURISDICTION AND APPLICABLE LAWS 5.1. Any disputes regarding the Accommodation Contract between Camel Dive Club & Hotel and the Guest shall be resolved in the summary or district court having jurisdiction over the Hotel location and in accordance with the Egyptian law.

*”unforeseen circumstances” are a situation where a circumstance is beyond our control. Such as terrorism, revolution, strikes, wars, pandemic, power shortage etc. **”Act of God” is an overwhelming event caused exclusively by natural forces whose effects could not possibly be prevented (e.g., weather, flood, earthquake, tornado).